Frequently Asked Questions

How do I order from usedlighting.co.uk?

Ordering is easy - simply call us on 0844 800 3412 or Skype: usedlighting, e-mail us at sales@usedlighting.co.uk or fax your order to 0844 800 3413, if you are outside of the UK call +44 20 8662 8018. From mobile's it is cheaper to use our geographic number 020 8662 8018.

When are you open?

We are open Monday to Friday from 9am until 5.30pm, closed weekends and UK public holidays.

Do you ship internationally?

We have customers on every continent and can arrange international shipping via many cost effective routes.

Are you a broker?

No, we do not broker equipment and as such we have full knowledge of the equipment we sell. Every item passes through our warehouse and is inspected by a member of our team, we believe this sets us apart from other used equipment vendors and gives you, our customer piece of mind.

Is your used equipment in working order?

All of our equipment is tested and certified as working prior to going on sale, anything that doesn't meet our standards will be used for parts or sold through our eBay B-Grade outlet store, you can find a link at the bottom of this page.

Is your used equipment safe?

All of our used equipment is tested for electrical safety, we do ask however that it is tested again upon arrival as connections can come loose in transit.

What else happens to the equipment before it is sold?

Once certified as working and having no parts missing, our equipment is thoroughly cleaned with paint work being repaired if required, PAT tested and then film wrapped. We take pride in the presentation of our used kit. Moving lights are fully serviced prior to sale.

Do you include lamps with lanterns?

If a unit arrives at our workshop with a lamp installed and the lamp is working it is left in place. As we don't know how old the lamp will be, it is not guaranteed and is not reflected in the sale price. If a unit has no lamp upon arrival we do not fit a new one. Used lamps are not guaranteed if they fail on arrival.

Do your lanterns include a plug?

Yes, most are fitted with a 15 Amp plug, some have 16 Amp - each item listing identifies the plug type. If you have a preference just let us know.

Is your used equipment under warranty?

Yes. All equipment is prepared and tested by qualified personnel prior to sale but for your peace of mind we offer a 30 day return to base warranty. If problems arise just send the item back and we will sort it out - simple! We will cover the parts and labour costs, all you need to look after is getting to and from our service centre. Unwanted items attract a 25% restocking fee - contact us for details.

What is the availability of items on your site?

We hold the vast majority of items on our website in our warehouse, other items are available at short notice.

Can I collect rather than have an item sent?

Yes, collection is possible by prior arrangement from our warehouse in Croydon, South London, you can find a map on the contact page.

How much is shipping?

We charge a flat rate of £14 plus VAT for up to 30Kg, this is for a 24 Hour delivery by courier (restrictions apply - contact us for details). On despatch you will be emailed a tracking number to enable you to follow the progress of your order over the web. International shipments are priced per order.

What forms of payment do you accept?

We accept payment by Maestro, VISA, MasterCard, Electron, Solo and VISA Delta or by cheque, cash or BACS. Cheque payments must clear prior to shipping - please allow 7 working days. International orders can only be paid for by international bank transfer in Pound Sterling.

I am buying on behalf of a school, can you deal with them?

We deal with many orders from schools and LEA's, please contact us for more details on the easy payment options available to you.

Are your replacement lamps used?

No! All of our replacement lamps are brand new and from top manufacturers - we don't sell unbranded lamps.

What is your VAT number?

Our VAT number is GB 988 4350 68.

Do I have to pay VAT?

If you are based in the UK and are an individual or business you must pay VAT at the current rate of 20%. If you are within the EU and have a valid VAT number from your member state we can zero rate the sale otherwise UK VAT is payable. Sales from outside of the UK/EU do not attract VAT.

What is your registered address and number?

Our registered address is 409-411 Croydon Road, Beckenham, Kent, BR3 3PP. Registered in England 07140716.

What are your terms and conditions of sale?

Your can view our Terms and Conditions by clicking here.

How do I return a faulty item?

If you have an item that is faulty you have 30 days to return it to us download the returns form (pdf) and email it back to us at sales@usedlighting.co.uk and we will be in touch with you shortly.